Education is the Best Way to Get More from Salesforce (Part 6 of 6-part COE Series)
The last five posts in our six-part Center of Excellence (COE) series have covered: The team roles and structures of a COE The delivery standards and processes a COE should put in place How to establish an effective governance model Why a tiered support system is vital to Salesforce success. In this last post of […]
Why a Support Process is a Vital Component of a Salesforce COE (Part 5 of 6-part COE Series)
The previous posts in our Center of Excellence (COE) series have covered everything from team roles and structures to delivery standards and processes to effective governance models for your Salesforce COE. In this post, we’ll focus on the support processes you need to establish for users and why that is vital to the success of […]
