Archives for December 2023

Meet Rob Brown, 10K’s New Business Development Leader

Today, we proudly announce that Rob Brown has joined the 10K team as a Business Development leader!

Rob has spent most of his 25-year tech career helping hundreds of customers overcome complex challenges to transform their businesses in the digital age. His storied career – dedicated to building, running, and selling data-driven applications – gives Rob the competitive edge to attack customers’ real problems and accelerate innovation. 

Read on to learn more about Rob and how his expertise will help us expand our on-demand consulting model across the Salesforce ecosystem. 

What is your vision for your role in business development, and what are you most excited to accomplish in your first year? 

I have been passionate about the Salesforce platform since I was introduced to it in 2002. It’s been incredible to watch its evolution in terms of technological advances and the growth of the ISV and consulting partner ecosystem. With an overwhelming amount of capabilities and products available to Salesforce customers, the most common challenge I see is orgs struggling to get the most value out of their investment. With 10K’s on-demand model, I am very excited to connect the ecosystem’s most elite experts to companies that want to take their business to the next level. 

10K’s on-demand consulting model is unique in our industry. Why do you believe in the model, and why do you think what we’re doing matters so much in the Salesforce ecosystem?

As I mentioned, there are so many companies that are struggling to get the most out of Salesforce. On top of that, many of them simply don’t have access to the best expertise due to time, budget constraints, or simply not knowing which partner to work with. 10K’s model is a necessary disruption to the traditional consulting model that is, quite honestly, broken. 

10K’s mission is to give people the freedom to excel at the work they love. How do you see yourself and your role serving 10K’s mission?

As a Salesforce Developer myself, I love to create new solutions on the platform, yet as a creative person, there is a lot about running a business day to day that I really don’t like. Being an entrepreneur is incredibly hard. The fact that 10K shoulders the common burdens of running a business for their experts – invoicing, chasing payments, maintaining a sales pipeline, etc. – is a game-changer for Salesforce entrepreneurs. Our support system enables them to focus on the work they do best and what they love most. 

What is your favorite adventure?

Most folks who know me will tell you that I hate being inside. I like to have the wind in my hair (in fact, my best friend recently told me that he has never seen my car with the top up.) As a function of that, you can usually find me racing sailboats twice a week. I recently participated in the California Coastal Cup, a race from San Francisco to San Diego over about four days. That crew is now gearing up for the TransPack, a 2,300-mile race from Los Angeles to Honolulu.

Meet Allen Lovett, 10K’s New Business Development Leader

Today, we proudly announce that Allen Lovett has joined the 10K team as a Business Development leader!

Allen has spent the last 30 years of his tech career managing and building impactful sales teams at industry-leading enterprises. From his time supporting CRM-CX (Oracle) to working in the Salesforce ecosystem, Allen has learned that well-strategized customizations and integrations are essential to end-user satisfaction and adoption. With 10K’s innovative on-demand consulting model, he aims to help more customers maximize their Salesforce investment without the friction and overpromises of traditional consulting practices.  

Read on to learn more about Allen and how he will help 10K reach even more Salesforce customers who want to transform their businesses. 

What is your vision for your role in business development, and what are you most excited to accomplish in your first year? 

My ultimate goal is simple. I want to help more Salesforce customers tackle their complex business challenges with 10K’s on-demand, best-in-class consulting services. There are two unique aspects to how we can make that a reality: 

  1. Prove that metadata assessments can deliver projects on time and on budget
  2. Give life to the AI opportunity 

It’s thrilling to know I joined 10K at a pivotal moment. We have an exceptional team with a real passion for helping companies maximize their Salesforce ROI to reach new heights. I’m eager to contribute to 10K’s maturation as the Salesforce ecosystem’s most innovative and impactful consulting firm. 

10K’s on-demand consulting model is unique in our industry. Why do you believe in the model, and why do you think what we’re doing matters so much in the Salesforce ecosystem?

10K’s mission is to give people the freedom to excel at the work they love. This sentiment encapsulates what is most meaningful for the Salesforce experts – the Architects, Consultants, Developers, etc. – that make the technology sing. These folks thrive on getting in the weeds with complex business challenges and building solutions that make a real difference for customers. They deserve the right support to focus on the work they love most. 

Our team finds it incredibly rewarding that our infrastructure (invoicing, billing, marketing, community support, etc.) empowers Salesforce experts to focus on projects they enjoy and excel in. 10K has countless success stories illustrating how we execute in the trenches so our skill position players can deliver major wins for our customers. 

10K’s mission is to give people the freedom to excel at the work they love. How do you see yourself and your role serving 10K’s mission?

The beauty of our mission is that it applies to Salesforce customers, too. I’m motivated by serving evolving customer needs and identifying solutions they need to transform. If we want to get granular, I also love using tools to assess challenges in Salesforce deployments and provide rapid, scalable solutions. It will be a thrill to see how our mission and services will evolve to use AI at every stage of a project, from definition to evaluation and deployment. 

What is your favorite adventure?

While not the most adventurous soul, I enjoy trying to hit a golf shot in a situation calling for focus and execution. When I’m looking for a rollercoaster, I tune in to a basketball game of one of the teams I love to watch.

Innovation Expedition: 10K Connect 2023 Highlights

As 2023 comes to a close, it’s rewarding and fun to reflect on what has been delivered across 10K Connect, our purpose-built Work Management and DevOps platform. Major advances touched virtually every facet of Connect, driving new dimensions of efficiency, visibility, and collaboration for our community of experts and customers. 

Streamlined Work Management

Several powerful enhancements transformed Connect’s work management suite, headlined by the launch of inline editing for Stories. Users can now update details directly within Story detail pages and lists for greater speed and convenience. The 10K team also rolled out a Story data table view with filters, column customization, sticky settings, and more – allowing for efficient data access and analysis.

Other key Work Management enhancements included:

  • Integrated AI writing assistants to instantly generate release notes and test plans
  • New time tracking and field history subtabs on Stories and Tasks
  • Enhanced visibility into open Tasks from the Story level
  • Over 40 other user experience upgrades

Improved DevOps Capabilities

On the DevOps front, Connect expanded release management functionality and completely revamped the user experience. Fresh features touched every corner of the DevOps module, with the UX redesigned for Code Scans, Releases, and the metadata package builder. 

Other major DevOps advancements encompassed:

  • Pages redesigned for Connections and Metadata Snapshots
  • Enhanced Code Scan severity control and the ability to export results
  • Granular permissions to restrict user access by Connection
  • Ongoing reliability and performance boosts

Empowering Expertise Through Learning

Supporting 10K’s expert community remained an emphasis this year, marked by significant opportunities for upskilling, certifications, and partnerships. The learning management system was reimagined as 10K Climb – primed to deliver technical education through a growing library of online courses.

What’s Next for 10K Connect?

If 2023 proved anything, it’s that the 10K Connect roadmap is ambitious. Expect the innovation to continue at the same rapid pace next year. With advances in AI, delivery automation, and analytics, we’ll continue trailblazing to empower teams and drive expert and customer success. One thing is for certain: the best is yet to come!