Salesforce’s latest AI innovation, Agentforce, is generating a lot of excitement—and rightfully so. With an impressive roadmap spanning Voice Agents, Intelligent Document Processing (IDP), and even image and video generation, Agentforce promises to revolutionize how businesses leverage AI. However, for many companies, the question isn’t just about what Agentforce might do in the future—it’s about what it can do today. More importantly, how do you get started?
Start Small, Think Big
As with any emerging technology, the key to success with Agentforce is starting small. Instead of trying to overhaul your entire business process, focus on a single, specific, and repeatable job responsibility—something an entry-level employee might handle today. Customer support and sales business development are great starting points given Agentforce’s current strengths.
Once you’ve identified a use case, break it down into precise steps. What data does the employee need? What decisions are made along the way? Mapping this out will help you understand how Agentforce can take over the process, adding efficiency and consistency to your operations.
Navigating Salesforce Licensing and Implementation
Once you have a well-defined use case, you’ll need to consider the Salesforce licensing and feature enablement requirements. A great way to start without immediate upfront costs is by leveraging Salesforce Foundations. Testing in a sandbox environment allows you to refine workflows and involve stakeholders before rolling out your digital agent in production.
Rather than launching Agentforce organization-wide, start with a controlled pilot release to a limited group of users. This ensures you can monitor conversations closely and make iterative improvements. Remember, AI agents require ongoing optimization—your first deployment is just the beginning.
Evaluating the Costs and ROI
Beyond initial setup, there are ongoing costs associated with running an AI agent, including:
- Salesforce licensing
- Agentforce conversation fees
- Einstein LLM credits
- Data Cloud credits
- Admin time for monitoring and improving the agent
If these costs seem daunting, compare them to the human resources required to perform the same job at scale. This is where the real ROI of Agentforce shines—by increasing efficiency, reducing headcount dependencies, and freeing up employees to focus on higher-value work.
Need Expert Guidance? 10K Can Help
Excited about Agentforce but not sure where to begin? That’s where we come in. As an early member of the Agentforce Partner Network, 10K Advisors offers the Agentforce Activator Program, designed to guide you through every stage of adoption. With three service levels to meet you where you are in your journey, we’ll help you unlock the full potential of Agentforce while ensuring a smooth and strategic rollout.
Agentforce is a young but powerful technology. With the right approach, your organization can be among the first to harness its full potential. Let’s get started—together.
