In our continued exploration of Agentforce, we’re excited to share another real-world use case that shows how autonomous agents can solve everyday business challenges. This time, we’re focusing on a solution that transforms customer order support—delivering faster resolutions, greater efficiency, and a better experience for customers and service teams.
The Challenge
In today’s digital age, customers expect real-time visibility into their orders. A recent study by Verte found that 91% of consumers actively track their orders, with 39% checking once a day and 19% multiple times daily.
For industries like manufacturing, e-commerce, and retail, this shift means customer inquiries about order status have become more frequent and costly. Service agents are often inundated with repetitive tasks: verifying identities, checking order statuses, and making manual changes. These processes are not only time-consuming but also challenging to scale efficiently.
The Solution: AI-Powered Order Support
Imagine a world where these common order-related tasks are handled instantly, accurately, and at scale—without requiring a live human agent. That’s the power of an Agentforce Service Agent.
Here’s how the experience unfolds:
- A customer initiates a chat to ask about their recent order.
- The Agentforce Service Agent jumps into action—authenticating the customer, retrieving the order details, and sharing up-to-date order details and shipping information in real time.
- If the order is still open, the customer can be guided through self-service updates or changes.
- The customer leaves satisfied, having completed their task quickly and conveniently with ZERO human intervention required.
See this use in action:
Business Impact
This type of autonomous service agent isn’t just convenient—it’s transformative. Here’s the tangible value companies can expect:
- Reduced Operational Costs
Automating order-related inquiries leads to fewer support hours, lower cost per interaction, and round-the-clock service—without increasing headcount. - Faster Response Times & Improved Customer Experience
Real-time answers and flexible support channels meet customers where they are, while smooth order updates reduce frustration and build loyalty. - Increased Revenue Opportunities
Intelligent suggestions and proactive follow-ups turn service interactions into sales opportunities—whether through upselling or saving potentially lost orders. - Improved Order Accuracy & Operational Efficiency
By removing the manual middleman, AI ensures cleaner data, fewer errors, and more efficient fulfillment workflows, all while capturing valuable insights for continuous improvement of the customer experience.
How to Get Started
Are you contemplating AI use cases that can improve outcomes for your business? 10K has you covered with our Agentforce Activator program. As an early member of the Agentforce Partner Network, we have the expertise and a trusted framework to guide you through the process. The Activator program offers three service levels to meet you where you are in your journey.
Learn more about 10K’s Agentforce Activator program and start your AI journey today.
Suppose you’re not sure where to start and need some help understanding where Agentforce can help you. In that case, 10K offers a free Agentforce discovery workshop. We’ll brainstorm valuable use cases and provide an interactive demo to get the creative juices flowing.
Click here to get started.
Wherever you stand, consider us your expert guide to AI success!
Stay Tuned: More Use Cases Coming Soon
We’re just getting started showcasing what’s possible with Agentforce. Keep an eye out for more real-world use cases that demonstrate how Salesforce AI can drive smarter, faster outcomes across your business.
