Empowering Experts at Scale: How AI Agents Are Enhancing the 10K Community Experience
At 10K, our community of top-tier Salesforce experts is at the heart of everything we do. To keep them supported, engaged, and productive, we’ve introduced an Agentforce-powered Service Agent into our Experience Cloud work management platform, 10K Connect. From onboarding to billing, this intelligent assistant helps experts get the answers they need – fast – […]
Elevating the University Admissions Experience with Agentforce
In higher education, first impressions matter—and for many prospective students, that first impression begins with the admissions process. But anyone who’s navigated an application portal knows how quickly excitement can turn into confusion: unfamiliar terminology, missing documents, unanswered questions about campus life or financial aid. It’s no surprise that application abandonment is a persistent challenge […]
Autonomous Selling: Converting Sales with Agentforce CPQ Agents
Imagine effortlessly converting website visitors into deals; no more endless follow-ups, manual quoting, or nagging reminders. Picture this: an intelligent agent that autonomously engages prospects, provides accurate product details, generates precise quotes, and even finalizes agreements, all without human intervention. With Salesforce Agentforce, this isn’t just imagination – it’s reality. The Use Case: From […]
More Productive Meetings with Slack and Agentforce
Imagine starting your workday with a personal briefing that gives you a clear, focused view of what’s ahead. Thanks to Agentforce, that experience is now a reality for any Salesforce customer using Slack. In the fourth installment of our Agentforce Advantage series, we’re highlighting a powerful use case that brings AI-powered agents into a tool […]
Scaling Smarter Service: How AI Agents Are Transforming Order Support
In our continued exploration of Agentforce, we’re excited to share another real-world use case that shows how autonomous agents can solve everyday business challenges. This time, we’re focusing on a solution that transforms customer order support—delivering faster resolutions, greater efficiency, and a better experience for customers and service teams. The Challenge In today’s digital […]
Reimagining Tiered Support with Salesforce AI
In our first installment of The Agentforce Advantage: Unlocking AI in Salesforce blog series, we explored how Salesforce’s Agentforce platform can transform customer and patient intake. Today, we’re continuing that journey with a new use case that showcases the power of combining Einstein Bots and Agentforce Service Agents to deliver smarter, more efficient tiered support. […]