Scaling Smarter Service: How AI Agents Are Transforming Order Support
In our continued exploration of Agentforce, we’re excited to share another real-world use case that shows how autonomous agents can solve everyday business challenges. This time, we’re focusing on a solution that transforms customer order support—delivering faster resolutions, greater efficiency, and a better experience for customers and service teams. The Challenge In today’s digital […]
Reimagining Tiered Support with Salesforce AI
In our first installment of The Agentforce Advantage: Unlocking AI in Salesforce blog series, we explored how Salesforce’s Agentforce platform can transform customer and patient intake. Today, we’re continuing that journey with a new use case that showcases the power of combining Einstein Bots and Agentforce Service Agents to deliver smarter, more efficient tiered support. […]
Transforming Customer and Patient Intake with Agentforce
We’re excited to kick off our new blog series The Agentforce Advantage: Unlocking AI in Salesforce showcasing innovative use cases built on Salesforce’s AI platform, Agentforce. In this first post, we’ll demonstrate how Agentforce can streamline routine business processes like customer and patient intake, providing an exceptional customer experience and freeing employees to work on […]
Getting Started with Agentforce: A Practical Approach to Salesforce’s New AI Platform
Salesforce’s latest AI innovation, Agentforce, is generating a lot of excitement—and rightfully so. With an impressive roadmap spanning Voice Agents, Intelligent Document Processing (IDP), and even image and video generation, Agentforce promises to revolutionize how businesses leverage AI. However, for many companies, the question isn’t just about what Agentforce might do in the future—it’s […]
10K Team Attends Workato Conference: Insights, Innovations, and Collaboration
The 10K ISV Partner team, including John Receveur and me, recently had the pleasure of attending the 2024 Automate Conference hosted by our strategic partner, Workato, in sunny San Mateo, California. This event proved to be an invaluable experience, offering a perfect blend of learning, networking, and celebration of our partnership. Here are a few […]
Innovation Expedition: 10K Connect 2023 Highlights
As 2023 comes to a close, it’s rewarding and fun to reflect on what has been delivered across 10K Connect, our purpose-built Work Management and DevOps platform. Major advances touched virtually every facet of Connect, driving new dimensions of efficiency, visibility, and collaboration for our community of experts and customers. Streamlined Work Management Several powerful enhancements […]
