A Practical Guide to Creating an Effective Salesforce Center of Excellence

Maximize your Salesforce program ROI.

Did you know that 91% of companies that report the highest levels of ROI from Salesforce have a Center of Excellence (COE) in place?

With this how-to handbook, we outline how establishing a Salesforce COE can help businesses get the most bang from their investment. Topics covered include:

Team roles and structure
Delivery standards and processes
Change management
End-user support
Education and growth