The 10K team is growing! We are thrilled to announce the addition of Randa O’Connor to the 10K team as our first-ever Client Partner. Randa will support one of our largest accounts, bringing 17 years of enterprise experience and a passion for creating scalable processes.
Randa possesses a unique combination of project management, business, and technical skills to enable enterprise-wide process improvements. As a former employee of Appirio (now Wipro), Randa has also been a friend of some of the 10K team since 2012!
She has dedicated her career to helping businesses use technology to implement efficiencies, improve workflow, and get organized. This makes Randa the ideal person to help create a Salesforce roadmap that works.
Read on to get to know Randa and why her background and passion for our customers make her an exciting addition to our team.
You’re 10K’s first Client Partner dedicated to a major account. What is your vision for this role, and what are you most excited to accomplish in your first year?
The short answer is to deliver on 10K’s vision: to give customers the agility and power to get more out of their Salesforce investment. My superpower is developing deep, repeatable processes that can support ambitious Salesforce roadmaps.
My entire first year is about developing scalable processes for one of our largest clients’ rapidly growing Salesforce program. My sole focus is to develop and implement a mature governance structure and SDLC processes. Our client’s program continues to grow like wildfire, so my experience will be vital in establishing a structure to help ensure its success.
I bring nearly 20 years of enterprise experience to the table, specifically in helping this type of client build more efficient, mature, and governed Salesforce programs. It’s a thrill to be trusted with taking their program to the next level.
What made you decide to make 10K your next career move?
It’s all about the people. My number one reason for joining 10K was knowing precisely the kind of people I’d be working with. I know Mike Martin, Nick Hamm, and Matt Lamb from our Appirio days. They’re the absolute best of the best, and I couldn’t turn down an opportunity to work alongside them and continue to learn and grow my career.
I also love a challenge. The bigger, the better! The size and complexity of the client I’m now supporting is the exact kind of challenge I thrive on. There’s no better feeling than putting my expertise to the test and helping companies unlock their potential with Salesforce.
What is your favorite adventure?
My greatest adventure is ahead of me. I’m getting married in Dublin next summer, and my fiance and I are combining our families’ cultures for the first time – I’m half Egyptian, half Irish, and my fiance is Irish. We have many beautiful things planned to represent our family’s unity, including an Irish jig dancer collaborating with an Egyptian belly dancer for a one-of-a-kind performance.
